Orders and shipping
How long until my order ships?
[TO CONFIRM — add your dispatch window.] You will get a tracking link by email as soon as it leaves us.
Do you ship internationally?
[TO CONFIRM — list the countries you ship to and any duties position.]
Returns
What is your return window?
30 days from delivery. Use it as part of your normal routine and decide properly — that is what the window is for.
How do I start a return?
Email us with your order number and we will send instructions. [TO CONFIRM — add your returns address and who pays return postage.]
Using the device
Is this a medical device?
No. It is a consumer wellness device and is not intended to diagnose, treat, cure or prevent any disease.
Who should check with a doctor first?
If you are pregnant, taking photosensitising medication, or have a light-sensitive condition, speak to a qualified clinician before use.
Is it safe for my eyes?
Keep the built-in shields in place and your eyes closed for the whole session. Never look directly into the LEDs.