Every order gets a tracking link by email the moment it ships. If you have it, that link is the fastest way to see where your parcel is.
Cannot find the email?
Check your spam folder first — tracking emails land there more often than you would think. If it is not there, email us with the name and postcode on the order and we will resend it.
Tracking has not moved in a few days
Carrier scans can go quiet in transit, especially across borders. If there has been no movement for more than [TO CONFIRM] working days, get in touch and we will chase it.
[TO CONFIRM] If you use a tracking app such as Track123, Parcel Panel or 17TRACK, embed its lookup block on this page so customers can check without emailing you.