Refund policy
30-Day Returns
You may return any item within 30 days of delivery for a refund, provided it is unused, in its original condition, and in its original packaging with all included accessories.
To start a return, email info@ceeylo.com with your order number and the reason for the return. We will reply within 2 business days with return instructions and the return address. Please do not send items back before contacting us — returns received without prior authorization may not be processed.
Who Pays Return Shipping
- Change of mind: you are responsible for return shipping costs. We recommend a tracked service, as we cannot refund items that do not reach us.
- Damaged, defective, or incorrect items: we cover all costs. You will not be asked to pay anything.
Damaged or Defective Items
If your order arrives damaged or faulty, email info@ceeylo.com within 30 days of delivery with your order number and photographs of the item and packaging. In most cases we will send a replacement or issue a full refund without requiring you to return the item.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 5 to 10 business days for the funds to appear.
Original shipping charges are refunded only where the item was damaged, defective, or incorrect.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible — once an order has left our fulfilment partner it must be handled as a return.
Items We Cannot Accept
- Items returned more than 30 days after delivery
- Items that have been used, washed, or show signs of wear
- Items returned without their original packaging or accessories
Your Statutory Rights
Nothing in this policy limits your rights under applicable Canadian consumer protection legislation, including the Alberta Consumer Protection Act.
Contact
Email: info@ceeylo.com