Shipping policy

Last updated: October 16, 2026

Where We Ship

Ceeylo currently ships to addresses within Canada only. We are not accepting international orders at this time.

Cost

Shipping is free on every order. There are no handling fees, no fuel surcharges, and no minimum order value.

Delivery Time

Orders are processed within 1–2 business days. Delivery typically takes 7–12 business days from the date your order ships.

Our products ship directly from our overseas manufacturing partner, which is how we are able to offer them at the prices we do. This means delivery takes longer than a domestic warehouse would, and we would rather tell you that plainly than surprise you after checkout.

Customs and Duties

There are no customs fees, duties, or import charges for Canadian customers. The price you pay at checkout is the full price. Nothing will be collected at your door.

Tracking

You will receive a tracking number by email as soon as your order leaves our fulfilment partner. Tracking information can take 2–3 business days to begin updating after it is issued — this is normal and does not mean your parcel is lost.

Delays

Occasionally parcels are held up by customs processing, carrier backlogs, or severe weather. If your order has not arrived within 20 business days of shipping, email info@ceeylo.com with your order number and we will investigate or refund you in full.

Incorrect Addresses

Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has shipped, and orders returned to us due to an incorrect address will be refunded less any return costs incurred.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, contact info@ceeylo.com within 30 days of the expected delivery date. We will replace it or refund you in full.

Contact

Email: info@ceeylo.com